Zeeshan Merchant
HR Business Partner

"In terms of our vision, we had things in mind and they executed what we wanted."

CLIENT REVIEW

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Introduce your business and what you do there.

I look after HR OMD Worldwide, a subsidiary of the Omnicom Media Group. We’re a global media services and digital marketing communications company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shakuro?

We wanted to enhance employee engagement. Our goals were to make our relationships with employees more dynamic and engaging. We thought creating a mobile app platform for internal use that would solve that.

SOLUTION

What was the scope of their involvement?

Basically, they created and developed the mobile application. That includes the front- and backend work. The app is available on iOS and Android. They currently manage the app from a development standpoint. As we find ways to improve the app, we have them on retainer for maintenance and overall development.

What is the team composition?

There were at least four people who worked on the app. We have one point of contact that acts as a project manager.

How did you come to work with Shakuro?

Someone who had worked with us previously recommended them. It was purely recommendation-based.

How much have you invested with them?

Since inception, it’s reached about $90,000.

What is the status of this engagement?

The project began in November 2015 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our employees have received the app positively. They use it quite frequently. Shakuro added many features to the application and presented our content in an attractive way. It’s gotten to the point where global markets have expressed interest in the app.

In terms of our vision, we had things in mind and they executed what we wanted. Obviously, there’s an initial feeling-out phase is going to be there, but they did well. The app world always needs constant refactoring and development, so we understand that and have them on retainer. It’s generally been smooth.

How did Shakuro perform from a project management standpoint?

They were highly responsive. If there were any issues, they were on top of it. We got responses quickly; they were good from that perspective. We didn’t have a set project management tool.

What did you find most impressive about them?

Their ability to take on challenges was impressive. If you wanted to have more information from an analytic standpoint, they would more often than not find a way of bringing it to life. We didn’t get too many negative responses—they would always give it their best shot.

Are there any areas they could improve?

Not much, to be honest. This might not be fully in their hands, but there were a couple of times that the refactorings were a tad late. Maybe a bit of proactivity early on to highlight some issues. But beyond that, nothing really.

Do you have any advice for potential customers?

This would be applicable for any developer, but making sure that you have a dedicated and communicative project manager from your side is important. There needs to be two-way dialogue. Don’t leave that aspect hanging—make sure you have a point of contact for them.

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RATINGS

Overall score

(5.0)

Quality

(5.0)

Scheduling

(4.5)

Cost

(5.0)

Willing to refer

(5.0)

OMGene is an internal mobile application for a business enterprise created as an auxiliary communication and team-building platform where employees can share stuff, stay updated on the company news and integrate new members seamlessly.

Project summary

Shakuro provided mobile app development for a media agency. They built a cross-platform app for employees to enhance their work experience with engaging content. They provide ongoing maintenance and support.

Feedback summary

Diligent and responsive, Shakuro did a great job building the app to specifications. Employees responded positively to the app. Their team had a can-do attitude and always tried to find solutions to any problems.

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